Support Material
Product Resources Hub
Access Calpro product documentation, IFUs, marketing materials and technical FAQs in a single, easy‑to‑navigate hub.
Support Material
Calprotectin Resources Overview
Product Docs and IFUs
User guides, instructions for use, safety documentation and regulatory material.
Articles, References and Scientific Posters
Short link to peer‑reviewed research, clinical evidence and scientific material related to calprotectin and IBD monitoring.
Marketing Material
Here you will find our latest brochures and other communication assets.
Healthcare Professional FAQ
Troubleshooting, common questions and technical guidance for Calpro products and digital tools.
Product Docs & IFUs
IFUs, SDS, and packaging inserts
Find valuable product information, such as instructions for use, safety data sheets and certificates for our products.
CalproSmart® Self-Test Documents
Download Instructions For Use
IFUs on local languages are shipped with the product
Download Safety Data Sheet
References
CalproSmart® Self-Test RUO Documents
Download Instructions For Use
Download Safety Data Sheet
References
CalproSmart® Office Documents
Download Instructions For Use
Download Safety Data Sheet
References
CalproLab® ELISA (ALP) Documents
Download Instructions For Use
Download Safety Data Sheet
References
CalproLab® ELISA (ALP) RUO Documents
Download Instructions For Use
Download Safety Data Sheet
References
CalproLab® ELISA (HRP) Documents
Download Instructions For Use
Download Safety Data Sheet
References
Calpro® Easy Extract Documents
Download Instructions For Use
Download Safety Data Sheet
References
References
Scientific Resources
A collection of peer‑reviewed publications, congress posters, clinician case examples, external articles and other clinically relevant materials supporting the role of calprotectin in diagnosis, monitoring and personalized IBD care.
Marketing Material
Marketing Material
Here you will find our latest brochures and other communication assets. Soon to be launched!
On-demand Highlights
Watch our recorded webinars, scientific posters, and clinical support videos covering CalproSmart, CalproLab, and patient onboarding best practices. Soon to be launched!
Upcoming events
Stay informed on congress participation, product demonstrations, and partnership meetings worldwide.
Contact Support
Email: calprosupport@ektedx.com for all physician or patient inquiries.
In-app support: Use “Contact Support” inside the CalproSmart app before or after login for direct messaging.
Healthcare Professional FAQ
Answers to common CalproSmart clinic portal and testing workflows.
Healthcare professional FAQ
Answers to common CalproSmart clinic portal and testing workflows.
Need more help?
Email calprosupport@ektedx.com or reach out via the in-app support button for personalized troubleshooting.
How can I create a new staff user?
Clinic Admins add staff through the CalproSmart portal to maintain proper access control. Contact your admin or support if you need permissions adjusted.
How do I reset MFA after changing phones?
Multi-factor authentication must be reset in the portal. Email support with your clinic details for a quick reset.
How do I activate a clinic?
New clinics go live after sales approval. If activation seems delayed, contact support for status.
What if a patient can’t perform the test?
Check cassette placement, control line visibility, and lighting. If problems persist, message support for troubleshooting steps.
Is CalproSmart available on tablets?
Not yet—smartphones provide required camera alignment. Use supported phones to avoid inaccurate scans.
How do I create patients correctly?
Use the dedicated “Create Patient” workflow inside the portal so each patient links to the correct clinic and physician.
What if login fails after clinic creation?
Ensure the clinic is fully activated. If issues continue, reach out and our team will verify account status.
More questions?
Review the Support Material hub or email calprosupport@ektedx.com for personalized help.